Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either as an individual or on behalf of an entity) and Sprivo ("we," "us," or "our") concerning your access to and use of the Sprivo platform and services.

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

2. Eligibility

You must be at least 18 years old to use our services. By using Sprivo, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• You are not prohibited from using our services under any applicable laws

3. Account Registration and Security

3.1 Account Creation

To use Sprivo, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach

3.2 Account Responsibilities

You are responsible for all activities that occur under your account. You agree not to:

• Share your account credentials with others
• Use another person's account without permission
• Create multiple accounts for the same individual
• Transfer your account to another party without our consent

4. Acceptable Use

4.1 Permitted Use

Sprivo is intended for legitimate business purposes, including:

• Customer relationship management (CRM)
• Sales tracking and reporting
• Inventory management
• Document storage and collaboration
• Team communication and coordination

4.2 Prohibited Activities

You agree NOT to:

• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble our software
• Use our services to spam, phish, or distribute unsolicited communications
• Scrape, crawl, or use automated tools to access our services without permission
• Interfere with or disrupt our services or servers
• Use our services for illegal activities or to harm others
• Impersonate any person or entity
• Remove or modify any proprietary notices or labels

5. Subscription and Billing

5.1 Subscription Plans

Sprivo offers various subscription plans with different features and pricing. By subscribing, you agree to pay the applicable fees.

5.2 Payment Terms

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method automatically
• You are responsible for providing valid payment information

5.3 Price Changes

We reserve the right to change our pricing. We will provide at least 30 days' notice before any price increase takes effect. Continued use after a price change constitutes acceptance.

5.4 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Access continues until the end of the current billing period
• No refunds are provided for partial months or unused services
• Your data may be deleted after 30 days (export your data before canceling)

6. User Content and Data

6.1 Your Content

You retain ownership of all data, content, and materials you upload to Sprivo ("User Content"). You grant us a limited license to:

• Store, process, and display your User Content to provide our services
• Back up your User Content for disaster recovery
• Use aggregated, anonymized data for analytics and service improvement

6.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to upload the content
• Your content does not infringe on third-party rights
• Your content complies with all applicable laws
• Your content does not contain malicious code or harmful materials

6.3 Data Security

While we implement reasonable security measures (encryption, backups, access controls), you acknowledge that no system is completely secure. We are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

7. Intellectual Property Rights

7.1 Our Ownership

Sprivo and all related trademarks, logos, software, and materials (excluding User Content) are owned by us and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes, subject to these Terms.

7.3 Restrictions

You may not copy, modify, distribute, sell, or lease any part of our services or software without our written permission.

8. Third-Party Services and Integrations

Sprivo may integrate with third-party services (e.g., Microsoft Outlook, Shopify). Your use of these integrations is subject to the third party's terms and privacy policies. We are not responsible for third-party services.

9. Service Availability and Modifications

9.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice)
• Emergency maintenance or security updates
• Technical issues beyond our control
• Force majeure events

9.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time. We will provide reasonable notice for material changes.

10. Termination

10.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

10.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails or subscription expires
• Your use poses a security or legal risk
• We are required to do so by law

10.3 Effect of Termination

Upon termination:

• Your access to services ends immediately
• Your data may be deleted after 30 days (export before terminating)
• Outstanding fees remain due and payable
• Sections of these Terms that should survive (liability, indemnification) remain in effect

11. Warranties and Disclaimers

11.1 Service "As Is"

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

11.2 No Guarantee

We do not warrant that:

• Services will be uninterrupted, secure, or error-free
• Results obtained from use will be accurate or reliable
• Defects will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SPRIVO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM OR $100, WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sprivo and its affiliates from any claims, damages, losses, liabilities, and expenses "including attorneys' fees" arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your User Content

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us at support@sprivo.com to attempt informal resolution. We will work in good faith to resolve disputes.

14.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with [Arbitration Rules]. You waive your right to a jury trial.

14.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class action or representative proceeding.

15. Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Exclusive jurisdiction for any disputes lies with the courts of [Jurisdiction].

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sprivo.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of future enforcement.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 Amendments

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

17. Contact Information

For questions about these Terms, contact us: